Confirming & canceling
How confirmations and cancellations work for you and your customers.
Every booking sends emails so both sides stay informed. You can act on the Bookings tab or from the email.
Confirming a request
When Auto-confirm bookings is off, a booking arrives as Pending and you get a New booking request email. You can:
- Click Confirm booking in the email. A page opens where you confirm. You do not need to sign in.
- Or open the Bookings tab, click the booking, and click Confirm booking.
- If you cannot take it, click Decline in the same email. That cancels it.
The customer then receives You're confirmed, with a link to add it to a calendar.
When Auto-confirm bookings is on, you get New booking confirmed instead, and the customer is already told.
Canceling
- You cancel: open the booking, click Cancel booking, and confirm. The customer is emailed Your booking was canceled, with a Book again button.
- The customer cancels: they use the cancel link in their email. You get a Booking canceled email.
Good to know
- The links in these emails are secure and expire. They work without an account.
- Canceled bookings stay in the Past list with the status Canceled.