How visitors book
What your customers see when they book online.
Customers use your booking link, which you find in the Booking link tile on the Bookings tab. The page has three steps, shown as Services, Date and Details. If you offer only one service, customers start at Date.
The customer's journey
- Services. The page shows your business name, your rating if you set one, and your services. The customer picks one or more, then clicks Continue.
- Date. A calendar shows the days with free times. After picking a day, the customer picks a time. If nothing is free, they see “No times available on this date. Try another day.”
- Details. They fill in Your name, Email (“We will send your confirmation here.”), Phone (optional) and Notes for the merchant (optional), then click Book appointment.
- Confirmation. If you turned on Auto-confirm bookings, they see You are confirmed Otherwise they see Request received: “The merchant will confirm shortly. We will email … when it is approved.” Both are followed by an email. They can click Book another appointment.
If you wrote a Booking policy, it shows as Our booking policy, and the customer clicks Okay to close it.
Good to know
- Times are shown in the site's Timezone from your booking rules.
- Only times inside your hours, your lead time and your booking window are offered.
- If someone takes a time first, the customer sees “Someone just booked that time. Please pick another available slot.”