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Managing Bookings
Review, confirm, and cancel the bookings your customers make.
The Bookings page (“Review, confirm, or cancel bookings from your customers.”) shows everything in a List or Calendar view.
Finding a booking
- Switch between List and Calendar at the top.
- In list view, search by name or email and filter by status: Upcoming, Pending, Confirmed, Cancelled, Completed, Past, or All.
Statuses
| Status | Meaning |
|---|---|
| Pending | Awaiting your approval (amber). |
| Confirmed | Approved or auto-confirmed (green). |
| Cancelled | Cancelled by you, the customer, or the system (red). |
| Completed | The booking has happened (neutral grey). |
Confirming and cancelling
- On a Pending booking, click Confirm to approve it. You'll see “Booking confirmed”. The customer is emailed.
- Click Cancel to cancel. You'll be asked “Cancel this booking?” — “The customer will be notified by email.” Choose Keep it or Cancel booking. You'll see “Booking cancelled”.
Good to know
- No bookings yet? You'll see “No bookings yet” — “When customers book, you'll see them here.”
- If you enabled Accept new bookings automatically, bookings arrive already Confirmed.